Billing Policy

Usage of our Services constitutes customer’s acceptance and compliance with our billing policies.

Important notice:

If you entered into a signed contract for your services, such as an annual contract, please review your contract for specific terms relating to your obligations in addition this billing policy. In the event the terms of your signed contract conflict with these terms, the signed contract will prevail.

Unless otherwise specified, all accounts are set up on a prepaid basis, and payment must be received before any number is text-enabled, or billable service is provisioned/activated (except for a free trial). Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription or any other fees that might be incurred.

Subscription billing is based on your selected service package and certain fees may be usage-based such as  message overages, MMS coupons, voice broadcasts and more.

Customers are responsible for keeping all credit/debit card details and contact information current. This can be done online through the Payment Methods page. To access the Payment Methods page, customers should log into their account, click on “Settings” and then click “Payment Methods” tab.

All recurring monthly subscriptions are automatically invoiced and charged to the credit/debit card on file.

Payment receipts and monthly statements are available to customers in their account.

Important Billing Details

Free Trial: All Starter Free Trial Plans will not be charged for the period of (i) 360 (three hundred and sixty) days if customer provides an authorization to SMS-enable existing business line or (ii) 30 (thirty) days if customer chooses a new phone number.

Subscription Billing: Invoices are generated and payments are collected on the 1st of every month by automatically charging Customer credit/debit card on file in case of monthly billing. Customer billing period begins on the first day of the month through the last day of the month. In case of annual billing Customer is charged current month’s fee (prorated if applicable) plus monthly fee for the next 11 months.

Prorated Billing: Plans purchased in the middle of the month are prorated and receive prorated amount of messages for the given month. Plans purchased after 20th of every month are charged a prorated fee for the current month and full monthly plan fee for the subsequent month.

Toll-Free Billing: Only for toll-free plans incoming text messages are counted towards the monthly message allowance. For example, if Customer sent 10 and received 20 text messages the message allowance will be reduced by 30 messages.

Late Fees: All past due accounts may be assessed a late fee.

Overage Fees: Overage fees are calculated and automatically charged on the 1st day of every month for the previous billing cycle.

Late Fees: All past due accounts may be assessed a late fee.

Delinquent Payments: In the event any payment is 15 days past due the account may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.

Deactivation: Once an account is delinquent 30 days, it may be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Application data may be stored for up to 90 days post-cancellation; after 90 days, application data will no longer be available. In this event, the account record and delinquent balance will be submitted to a third-party collection service.

Fees

Late Fees: We may assess a $30.00 late fee for any payment that is 15 days past due.

Chargebacks: If a customer initiates a chargeback, we may assess a $50.00 processing fee for each individual chargeback.

Returned Checks: We may assess a $50.00 processing fee on each returned check.

Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

Account Cancellation

Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. We will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Any request to cancel an service must be made via online ticketing system or by emailing to support@aerus.ca at least 10 days prior to the next invoice date.

Simply canceling the credit/debit card associated with Customer account does not cancel the account. We will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you submit an online ticket through the cancellation form if you wish to initiate cancellation of your account.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

Billing Disputes

Each customer agrees to provide us 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should we receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by us, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, we retain the right to collect on any Services or fees that are due. We may submit any disputed amounts to a collection agency. Once a chargeback has been received, we have the right to suspend the account until the matter is resolved.

Refund Policy

Subscription and any other fees, including but not limited to those related to the overage usage, are nonrefundable and will not be prorated at any time.

Last updated on May 20, 2017