Privacy Policy

Your privacy is very important to us. In this notice, the words “our,” “us,” and “we,” refer to and our affiliates (which includes any person or entity that controls us, is controlled by us, or is under common control with us, such as our subsidiary, parent company, or our employees). Before you submit any information on or through our websites, please carefully review this notice. By using any part of our websites, you consent to the collection, use, disclosure and sharing of your information as further outlined below in this notice.

Data we collect, how we collect it and why

Data you give us directly. For data that you give to us directly through various forms on the website such us “Contact Us” or “Contact Support” pages, we will use that data to formulate a response to your inquiry and know how to get back to you with our response. Similarly, if you provide us information directly in response to a survey or when signing up for an event, we will use the data you provide for the reason that you provided it to us and for other purposes that we tell you about at the time when you provided that data.

Data we collect automatically. For data that we collect from you automatically through tracking technologies, we use this data to understand how visitors to the website are using it and which pages and features of the website are most popular. This helps us understand how we can improve our website and track performance of our advertisements. In addition, tracking technologies are used to help improve the navigation experience on the website.

There are three general categories of customer data that we collect or generate from our customers’ use of our products and services. We’ll call these “Customer Content,” “Customer Account Data,” and “Customer Usage Data.”

Customer Content. Customer Content consists of the communications that are sent through our applications, like the body of a message, phone numbers or voice communication. Customer Account Data.

Customer Account Data is all the data that relates to the relationship between MessageKite and its customers, like our customers’ names, contact information, and billing information and records.

Customer Usage Data. Includes operational data like API requests, call or messaging logs, origination and termination points (i.e. to/from numbers), or usage information, your end users’ phone number and email addresses.

Who we may share your data with

Unless you give us your permission, we don’t share data we collect from you with third parties, except as described below:

Third-party service providers or consultants. We may share data collected from you on the website with third-party service providers or consultants who need access to the data to perform their work on our behalf, such as a website analytics company or our third party advertising partners. These third party service providers are limited to only accessing or using this data to provide services to us and must provide reasonable assurances that they will appropriately safeguard the data.

Compliance with Laws. We may disclose your data to a third party if (i) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or government request (including to meet national security or law enforcement requirements), (ii) to enforce our agreements and policies, (iii) to protect the security or integrity of the website or our services and products, (iv) to protect ourselves, our other customers, or the public from harm or illegal activities, or (v) to respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury. If we are required by law to disclose any of your data that directly identifies you, then we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena or court or administrative order. Further, we object to requests that we do not believe were issued properly.

Business transfers. Business transfers. If we go through a corporate sale, merger, reorganization, dissolution or similar event, data we gather from you through our website may be part of the assets transferred or shared in connection with due diligence for any such transaction. Any acquirer or successor of MessageKite may continue to use the data we collect from you through our Site as described in this notice.

Affiliates. We may share data collected from you from the website with our affiliates. We all will only use the data as described in this notice.

We do not share your data (including, but not limited to, the personal data of your end users) with third parties for their direct marketing purposes, unless you give us your consent to do so.

Also see our Terms and Conditions.