Completely transform the way your front desk operates with an integrated business desktop texting app. Get right to the point with customers, co-workers and suppliers by texting from your front-desk.
With front desk staff text messaging, your business will get more sales by simply offering the preferred communication channel.
In a time where phone calls get declined and emails disappear into spam folders, texting is the best way to have your messages land.
Late payment? Canceled appointment? With texting, you don’t have to worry about reaching out during times that might not be convenient.
With MessageKite, there’s a record of every interchange. No need to record calls to listen to later.
With texting, it’s more difficult for an employee’s negative mood to creep through. Plus, every interaction is documented for easy review and training.
Provide your customers with real-time updates on backorders, deliveries and other time sensitive issues.
Texting is personal. Cold calls happen. Cold texts don’t. People text their friends and family, not strangers. With two-way text messaging your customers can start texting you in minutes. You join the ranks of friends and family. And, when handled professionally, you become part of their inner circle.
Easily notify your customers, staff, vendors, etc. of something important (e.g. closures, emergency notifications, etc) with group or bulk messaging and rest assured your message will be seen in 95% of cases.
Now, your front office staff can automate some of their more tedious tasks. From sending scheduling reminders, to confirming appointments – your staff will love merely clicking a few buttons, rather than making long repetitive calls. They can even use texts to prompt customers who are late on payments.
Meet MiiA – the after-hours chatbot who lets customers know that your business has closed for the day – and it asks if they need urgent service. If they do, their inquiry will immediately be forwarded to the right person.
Take the time out of typing repetitive messages. Effortlessly create templates for common messages and further enhance the effectiveness of those messages by automatically customizing each message with the recipients’ name.
Don’t worry – transitioning to MessageKite doesn’t require hours of data input. (Remember, our goal is to make life easier!) Simply export your contacts to a .csv file and upload that file to our software. You can even sort contacts into specific groupings – like one grouping for customers, and another for employees.
It can be difficult to write back to every message quickly – but not replying to an inquiry can turn into a missed business opportunity. That’s why you can program MessageKite to set a timer on inbound messages. If a message hasn’t been replied to in a pre-set amount of time, then we’ll respond to the customer and notify you about the incoming message.
Send and receive text and picture messages from your desktop using your existing landline.
Send text message reminders that get seen 98% of the time.
Schedule text messages to be sent at a date and time most relevant or helpful for your customers.
Extend after-hours convenience to your customers by automatically answering after hour inquiries through a smart chatbot.
Unlock unparalleled customer engagement and operational agility.